Privacy Policy
Your privacy is important to us. This policy explains how CleanZen Professional Cleaning Services collects, uses, and protects your personal information.
Last updated: December 2024
Information We Collect
Personal Information
We collect information you provide directly to us when you:
- Fill out contact forms or service request forms
- Schedule cleaning appointments through our website or phone
- Subscribe to our newsletter or promotional communications
- Create an account on our customer portal
- Contact us via email, phone, or online chat
- Participate in surveys or feedback forms
This information may include your name, email address, phone number, home address, service preferences, payment information, and any special instructions or requests.
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and general geographic location
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referring website or application
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
- Schedule and manage cleaning services
- Communicate about appointments and service updates
- Process payments and billing
- Provide customer support
- Personalize services based on preferences
Communication & Marketing
- Send service confirmations and reminders
- Provide customer service and support
- Share promotional offers and service updates (with consent)
- Send newsletters and educational content
- Respond to inquiries and feedback
Legal Compliance & Protection
We may use your information to comply with legal obligations, protect our rights and property, prevent fraud, and ensure the security of our services and customers.
Information Sharing and Disclosure
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors for secure transactions
- Email service providers for communications
- Cloud storage providers for data backup
- Analytics services to improve our website
- Marketing platforms for promotional activities
All service providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies
Required for website functionality, including form submissions and user authentication.
Analytics Cookies
Help us understand how visitors use our website to improve user experience.
Functional Cookies
Remember your preferences and settings to enhance your browsing experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:
- View and delete existing cookies
- Block cookies from specific websites
- Block all cookies
- Clear cookies when you close your browser
Your Privacy Rights and Choices
Access and Portability
You can request access to the personal information we have about you and receive a copy in a portable format.
Correction and Updates
You can request corrections to inaccurate or incomplete personal information.
Deletion
You can request deletion of your personal information, subject to legal and business retention requirements.
Opt-Out Rights
You can unsubscribe from marketing communications and decline certain data collection practices.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity.
Email: [email protected]
Phone: +63 917 709 7262
Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure servers and databases with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Limited access to personal information on a need-to-know basis
- Secure backup and disaster recovery procedures
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Security Incidents
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law, and take immediate steps to secure the affected systems.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place to protect it.
Transfer Safeguards
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information from our systems.
Policy Updates and Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email or website notice for significant changes
- Provide a summary of the key changes made
- Obtain your consent for material changes affecting your rights
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
CleanZen Professional Cleaning Services
Business Hours
Privacy Officer
For privacy-specific inquiries or complaints, you can contact our Data Protection Officer directly at [email protected]. We are committed to resolving any privacy concerns promptly and thoroughly.